Improving client-oriented Investment Service Delivery

MSM in emphazising on two aspects in this TMT, which are partnership and institutionalization. Partnering, with other regional organizations, but also with the other regional investment commissions: an improved investment climate needs more than a TMT for AIC, but this TMT – when executed in partnership – is an important contributor towards a better investment climate in Ethiopia. Institutionalization, implying that MSM stresses the importance of think beyond the duration of the TMT, working with AIC to contribute to an organizational change. This TMT deals with staff as well as organizational capacity development but improving strategic and HR plans.

The following topics are covered by this TMT:

• HR Management
• Customer orientation in public institutions
• Communication skills, in particular presentation and facilitation
• Business marketing and promotion
• New investment modalities (impact investment)